Core Skills Overview

Core Competencies

Strategic Product Leadership Dynamic product leader with 10+ years driving digital innovation across EdTech, PropTech, and SaaS industries. Expert at translating business vision into executable product strategies, managing diverse portfolios from CRM systems to financial solutions. Proven track record of identifying new product opportunities and securing company investment for strategic initiatives.

Customer-Centric Innovation & Market Intelligence Deep expertise in customer community engagement and feedback synthesis, driving product improvements that enhance user satisfaction. Skilled at conducting competitive analysis and market research to stay ahead of industry trends. Successfully leveraged customer insights to increase revenue through additional module licensing and feature optimisation.

Cross-Functional Team Leadership & Collaboration Exceptional ability to foster global team collaboration and align cross-functional teams with strategic goals. Proven success working closely with Design, Marketing, Sales, and Engineering teams to deliver on-time, high-quality products. Created intra-company communities to share best practices and drive organisational learning.

AI & Technology Integration Forward-thinking approach to product innovation, successfully leveraging AI and automation to personalise user experiences. Currently creating value using GPTs and AI at ParentPay. Strong technical foundation with hands-on experience in HTML5, CSS3, and JavaScript, enabling effective collaboration with development teams.

End-to-End Product Lifecycle Management Comprehensive experience managing products from conception to market success, including go-to-market strategy development and successful product launches. Expert in agile methodologies, strategic roadmapping, and product portfolio management across B2C and B2B applications.

Key Skill Areas

Strategic Product Management

• Product vision definition and roadmap development

• Business case creation and investment proposal presentation

• Portfolio management across diverse technology sectors

• Revenue optimisation through strategic feature development
  

Customer Success & Market Analysis

• Customer community engagement and feedback integration

• Competitive intelligence and market trend analysis

• User experience enhancement and satisfaction improvement

• Customer retention strategies and adoption optimisation
  

Technology & Innovation

• AI and automation implementation for personalisation

• SaaS, Cloud, and On-Premise application management

• CRM, messaging, and self-service portal technologies

• Sustainability and carbon accounting product features
  

Team Leadership & Stakeholder Management

• Global team collaboration and cultural alignment

• Cross-functional coordination (Design, Marketing, Sales, Engineering)

• Agile methodology adoption and team development

• Performance management and growth facilitation
  

Business Development & Commercialisation

• Investment portfolio management and strategic guidance

• R&D grant provision and early-stage company support

• University-industry partnership facilitation

• Commercial licensing and spin-out company development
  

Industry Recognition & Credentials

• Product Focus Certified Product Manager

• Product Analytics Certification (Pendo)

• AI for Product Management (Pendo.io)

• Orchard Employee of the Year Award
  

Sector Expertise

EdTech | PropTech | Construction Management | Financial Solutions | SaaS Platforms

Proven product leader ready to drive innovation and deliver exceptional business outcomes through strategic thinking, customer-centric design, and cutting-edge technology integration. Expert at building high-performing teams and transforming market opportunities into successful product solutions.