Mobile Working App - Housing Officers

Core Product: A cloud-based mobile application designed for housing officers to access on smartphones and tablets while conducting field visits to tenants and properties.

Key Features:

• Pre-visit preparation: Officers can access comprehensive tenant information including rental history, outstanding payments, repair requests, and case histories before arriving at properties

• 360-degree tenant view: Complete overview of both the property and residents, including past interactions and current issues

• Field workflow management: Ability to create cases, add visit notes, update personal and tenancy details, initiate repair jobs, and process rent payments directly during visits

• ASB reporting: Officers can report anti-social behavior cases and provide feedback to housing associations or local authorities

• Alert system: Notifications about important information officers should know before visiting specific properties

• Offline capability: Functions without internet connectivity to handle network dead zones during fieldwork
  
  

Benefits:

• Eliminates paper-based systems and improves GDPR compliance by removing physical files containing personal data

• Provides officers with all necessary information at their fingertips

• Streamlines tenant interactions with real-time access to records and ability to take immediate action

• Simple, intuitive interface designed specifically for housing professionals

• Reduces administrative burden and improves efficiency of property visits
  

The application received positive feedback from customers and proved successful in modernising housing management workflows.